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Salesforce AI

Salesforce-native AI capabilities — Data Cloud, Einstein, Agentforce, Prompt Builder, and the Trust Layer.

Topics Covered​

  • Data Cloud — Data ingestion, identity resolution, calculated insights, segmentation
  • Einstein AI — Prediction builder, recommendation builder, Einstein bots
  • Agentforce — Agent configuration, topics, skills, guardrails, handoff patterns
  • Prompt Builder — Template types, grounding, merge fields, flow integration
  • Trust Layer — Data masking, toxicity detection, audit trail, zero-retention

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